Prepared in accordance with PPN 006 and the Technical Standard for the Completion of Carbon
Reduction Plans, and aligned to the London Borough of Hounslow Climate Emergency Action Plan
2026–2030
1. Commitment to Achieving Net Zero
H&M Care Agency Ltd is committed to achieving Net Zero greenhouse gas emissions across
its UK operations by 2050, with meaningful reductions over the life of this contract that
actively support the climate goals of the communities we serve.
We recognise and support the London Borough of Hounslow’s declaration of a Climate
Emergency in June 2019, its Climate Emergency Action Plan 2026–2030, and its target of
net zero carbon emissions by 2030 from Council operations while working with residents,
stakeholders and businesses to reduce wider borough emissions. We have read the
Council’s Climate Emergency Action Plan and have aligned the measures in this plan to it.
We have signed the West London Authorities’ Climate Commitment Charter and operate
within the West London Low Carbon Procurement Policy. This plan has been approved by
the Board of Directors of H&M Care Agency Ltd, is published on our website, and is
reviewed and updated at least annually with progress tracked against our commitments.
2. How We Align With Hounslow’s Climate Emergency Action
Plan
Rather than treating decarbonisation as a separate exercise, we have mapped our
operational measures directly to the themes of Hounslow’s Climate Emergency Action Plan
2026–2030. As a domiciliary care provider, our largest single source of emissions is travel —
care workers moving between residents’ homes — so our plan concentrates effort where it
has most impact and most directly supports the borough’s goals:
• Sustainable, low-carbon travel (supporting Hounslow’s transport and air-quality
priorities): we plan care-worker routes to minimise journey times and total mileage,
cluster visits geographically, and prioritise walking and public transport. We
encourage active travel and participation in Hounslow’s e-bike scheme, and we
discourage the use of combustion-engine vehicles where any alternative exists. In
line with the Council’s guidance, care workers never bring e-bikes, scooters or other
battery-powered transport into a resident’s home, as these present a fire risk; they
are left outside the property.
• A low-emission vehicle transition (supporting Hounslow’s air-pollution reduction): our
company fleet already consists of plug-in hybrid electric vehicles, ahead of many
providers, and we will continue to transition toward fully electric as vehicles are
renewed. We will signpost staff to the borough’s rapidly expanding public charging
network.
• Energy-efficient, paper-light operations (supporting net-zero organisational culture):
we run a digital-first service through the Nourish care management system, removing
office journeys and paper; we operate our premises efficiently and support residents
to recycle and to run their homes in an energy-efficient way within the scope of our
care.
• Local recruitment (supporting both emissions reduction and the borough’s inclusiveeconomy goals): recruiting Hounslow residents through Work Hounslow shortens
commutes and inter-visit travel at source, decarbonising while delivering local social
value — directly linking this plan to our Social Value commitments.
• Supporting residents and the wider borough: through our contribution to the Council’s
Better Homes, Better Health scheme and by training care workers to identify cold,
energy-inefficient homes and refer residents for support, we help reduce domestic
emissions and fuel poverty together.
3. Baseline Emissions Footprint
Baseline emissions are a record of the greenhouse gases produced before the introduction
of strategies to reduce emissions and are the reference point against which future reduction
is measured. This is H&M Care Agency’s first formal carbon footprint assessment; our
baseline year is therefore our current reporting year (FY 2025/26), as permitted for first-time
reporters under the PPN 006 guidance.
As a small domiciliary care provider operating from a single shared-occupancy office unit
with a fleet of two plug-in hybrid vehicles, our metered data is limited. The figures below are
therefore reasonable Year-1 estimates, calculated using the GHG Protocol Corporate
Standard and current UK Government (DESNZ/DEFRA) conversion factors, from the basis
of estimation set out beneath the table. They will be refined as primary data is captured
during the contract and reported in our annual review.
Baseline / current reporting year: FY 2025/26 (1 April 2025 – 31 March 2026)
EMISSIONS TOTAL (tCO2e)
Scope 1 — direct emissions: 2 company plug-in
hybrid vehicles used for supervisory visits, risk
assessments and emergency cover. No separately
metered gas heating.
1.9 (estimated)
Scope 2 — indirect emissions from purchased
electricity for our office (within a shared-occupancy
building; consumption not separately metered,
estimated from floor-area benchmark).
1.7 (estimated)
Scope 3 — included sources: business travel (careworker mileage between visits, reimbursed at HMRC
rates); employee commuting; and waste generated
in operations. Upstream/downstream transportation
and distribution are not material to a community care
service and are reported as nil.
40.5 (estimated)
Total 44.1 (estimated)
Basis of estimation: Scope 1 from two plug-in hybrid vehicles at typical annual business mileage and
a blended real-world emissions factor. Scope 2 estimated from a standard small-office floor-area
energy benchmark and the current UK grid electricity factor, as our office electricity is included within
shared building costs and not separately metered. Scope 3 business travel estimated from our
reimbursed-mileage profile (we compensate care workers for travel time and reimburse mileage at
HM Government-approved rates), plus an estimate for staff commuting adjusted for our public-
transport and active-travel share, plus operational waste. As primary data (fuel, sub-metered
electricity, and aggregated reimbursed mileage) is captured during the contract, these estimates will
be replaced with measured figures at the first annual review.
4. Emissions Reduction Targets
To continue our progress to Net Zero by 2050 and to support Hounslow’s 2030 ambition, we
have adopted the following reduction trajectory against our FY 2025/26 baseline, measured
by carbon intensity (emissions per care hour delivered) as well as absolute emissions, since
absolute emissions will rise and fall with commissioned volume:
• By the first annual review: replace estimated figures with measured data and confirm
absolute and intensity baselines.
• By 2028/29: reduce carbon intensity per care hour by 10% through route
optimisation, local recruitment and continued hybrid/EV transition.
• By 2030/31: reduce carbon intensity per care hour by 25%, with active-travel and
public-transport share increased and further fleet electrification.
• By 2050 at the latest: Net Zero across all scopes, with any residual emissions
addressed through verified offsetting only after all practicable reductions.
5. Carbon Reduction Projects — Measures In Place and
Planned
In operation now
• Zone-based route planning in Nourish: our Care Coordinators cluster visits within
tight geographical zones and sequence them to cut total mileage and eliminate
unnecessary journeys; for Hounslow this will operate across the borough’s seven
area forums, informed by the Authority’s GIS mapping of care volumes.
• Plug-in hybrid fleet already in use for supervisory and emergency travel.
• Sustainable transport support: public-transport season-ticket loans; a cycle-to-work
scheme including e-bikes; mileage reimbursement at HM Government rates; and
encouragement of walking and active travel between nearby visits.
• Local recruitment through Work Hounslow to minimise commuting and inter-visit
travel.
• Digital-first, paper-light operations via Nourish; blended (remote and in-person)
supervision and training to reduce travel.
Planned during the contract
• Continue fleet transition: add further plug-in hybrid/electric vehicles as the service
grows and renew toward fully electric; signpost staff to Hounslow’s expanding public
charging network.
• Expand active travel: grow cycling and e-bike take-up through the cycle scheme,
safe-route mapping between common visit locations, and use of Hounslow Council
active-travel resources.
• Begin capturing primary data: introduce simple recording of fleet fuel/charging,
request sub-metered or apportioned office electricity data from our landlord, and
aggregate reimbursed-mileage data, so future plans are measured rather than
estimated.
• Governance: the Registered Manager, Hassan Mohamed, holds Board-level
accountability for carbon performance; our QA Officers (Alex Udondem and Hussien
Ahmed) collect travel and operational data from Nourish; and we will report carbon
performance and progress against this plan to the Authority at contract reviews,
refreshing the plan annually.
• Resident and community co-benefit: continued contribution to Better Homes, Better
Health and referral of residents in cold or energy-inefficient homes; supporting
residents to recycle and run their homes efficiently within the scope of our care.
6. Declaration and Sign-Off
This Carbon Reduction Plan has been completed in accordance with PPN 006 and the
associated guidance and reporting standard for Carbon Reduction Plans. Emissions have
been reported and recorded in accordance with the published reporting standard and the
GHG Reporting Protocol Corporate Standard, using the appropriate Government emission
conversion factors for greenhouse gas company reporting, with first-year figures estimated
on the documented basis above and to be refined as primary data is captured. Scope 1 and
Scope 2 emissions, and the required subset of Scope 3 emissions, have been reported in
accordance with the published reporting standard and the Corporate Value Chain (Scope 3)
Standard. This plan has been reviewed and signed off by the Board of Directors of H&M
Care Agency Ltd and is published and clearly signposted on our website.
Signed on behalf of the supplier:
(Director, H&M Care Agency Ltd)
Name: Hassan Mohamed
Position: Director
